Typical Tasks
Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
Speak to community groups to explain and interpret agency purposes, programs, and policies.
Direct activities of professional and technical staff members and volunteers.
Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
A day in the life
What kind of work is this?
Enterprising
Business based Work
Social
Working with people
Conventional
Organized, Procedural Work
What personality traits do you need to succeed?
Leadership
Integrity
Dependability
Adaptability/Flexibility
Initiative
Self-Control
What key skills are needed for this job?
Social Perceptiveness
Service Orientation
Complex Problem Solving
Judgment and Decision Making
Coordination
Active Listening
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Common Activities
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Organizing, Planning, and Prioritizing Work
Developing specific goals and plans to prioritize, organize, and accomplish your work.
