Correspondence Clerks

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Career Profile

Correspondence Clerks

What they do

Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.

Also Called: Chargeback Specialist, Claims Correspondence Clerk, Correspondence Clerk, Correspondence Coordinator, Correspondence Representative (Correspondence Rep), Correspondent, Dispute Resolution Analyst, Dispute Specialist, Office Technician (Office Tech), Technical Clerk, Chargeback Specialist, Claims Correspondence Clerk, Correspondence Clerk, Correspondence Coordinator, Correspondence Representative (Correspondence Rep), Correspondent, Dispute Resolution Analyst, Dispute Specialist, Office Technician (Office Tech), Technical Clerk

CA Employment Data

*State data provided by O*NET & BLS
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$37,130
Starting Salary (2025)
$53,640
Median Salary (2025)
-5.6%
Projected Job Growth
240
CA Employment (2025)

Typical Tasks

Maintain files and control records to show correspondence activities.
Route correspondence to other departments for reply.
Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.

A day in the life

What kind of work is this?

Conventional
Organized, Procedural Work
Enterprising
Business based Work
Social
Working with people

What personality traits do you need to succeed?

Attention to Detail
Integrity
Dependability
Initiative
Cooperation
Independence

What key skills are needed for this job?

Writing
Active Listening
Reading Comprehension
Speaking
Critical Thinking
Judgment and Decision Making

Expected Knowledge

Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Common Activities

Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.

Education & Preparation

Some occupations may require additional education, advanced degrees, and years of experience in the field.
Talk to your support team on campus about this career pathway and additional degree information.
Job Zone 2

Some Preparation Needed

Education

These occupations usually require a high school diploma.

Experience

Some previous work-related skill, knowledge, or experience is usually needed.

Training

Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

Typical Education Required

Education a new hire may need

  • High school diploma 43%
  • Associate's degree 28%
  • Some college 17%
  • Bachelor's degree 12%
Source: O*NET Education, Training & Experience data

Related Careers

Office Clerks, General
File Clerks
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
Legal Secretaries and Administrative Assistants
Bookkeeping, Accounting, and Auditing Clerks

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*Data on career profiles are based on information supplied by the O*NET Program, sponsored by U.S. Department of Labor, Employment, and Training Administration.