Typical Tasks
Provide visitor services, such as explaining regulations, answering visitor requests, needs and complaints, and providing information about the park and surrounding areas.
Plan and organize public events at the park.
Confer with park staff to determine subjects and schedules for park programs.
Assist with operations of general facilities, such as visitor centers.
Conduct field trips to point out scientific, historic, and natural features of parks, forests, historic sites, or other attractions.
A day in the life
What kind of work is this?
Social
Working with people
Investigative
Studying, Research based work
Realistic
Practical, Physical Work
What personality traits do you need to succeed?
Integrity
Self-Control
Cooperation
Concern for Others
Dependability
Social Orientation
What key skills are needed for this job?
Speaking
Reading Comprehension
Active Listening
Writing
Social Perceptiveness
Critical Thinking
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Common Activities
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
